Frequently Asked Questions (FAQs)

Effective: June 16, 2025

Last Update: June 16, 2025

Q: How do I pay via Bank Transfer?
A: You may choose Bank Transfer (BDO) at checkout. Once your order is placed, transfer the payment to any of our BDO accounts below:

  • Patricia Ysabel D. – GCash: 0917 653 0911

  • One Diamond Trading Inc. – 0087 2801 3576

After payment, please send a screenshot of your deposit or transfer confirmation to our Facebook Page (GT Dental Supplies) or email gtdentalsupplies2019@gmail.com so we can process your order.

1. Orders & Shipping

Q: Do you ship nationwide in the Philippines?
 A: Yes! We offer shipping across the Philippines. For full details, please check our Shipping Policy.

Q: How can I place an order?
 A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive an order confirmation via email.

Q: How long does shipping take?
 A: Standard shipping takes 2-5 days around Metro Manila, while express shipping takes 24 hours after ordering.

2. Payments & Billing

Q: What payment methods do you accept?
A: For now, we accept bank deposit via BDO or GCash. We are currently working on accepting credit/debit cards, and other secure payment options (Maya, GrabPay).

Q: Can I request an invoice?
 A: Yes! Invoices are automatically sent via email after purchase. If you need a physical invoice, simply add a note at checkout when placing your order.

3. Returns & Refunds

Q: What is your return policy?
 A: We accept returns within the next 48 hours if the item is unused and in its original packaging.

Q: How do I request a refund?
 A: Contact our support team at gtdentalsupplies2019@gmail.com with your order details.

4. Product Information

Q: Are your products FDA-approved?
 A: Yes, all our dental supplies meet industry standards and regulations.

Q: How do I know which product is right for me?
 A: Check our product descriptions or contact our team for recommendations.

5. Customer Support

Q: How can I contact customer service?
 A: Reach us via email, phone, or live chat during business hours.

Q: Do you offer bulk discounts?
 A: Yes! Contact us for wholesale pricing and bulk order discounts.